Petal Printing - Return Policy and Order Problems

Am I able to return my order?

Petal Printing does not accept returns unless a custom option error has occurred, i.e., napkin received is yellow instead of red as requested. Please contact us within 48 hours of receiving your order at cutomerservice@petalprinting.com or 817.888.5555 if you believe an error has occurred with your order.

 

What if my order is incorrect?

If your order arrives incorrectly (a custom option error has occurred), please contact us within 48 hours at customerservice@petalprinting.com or 817.888.5555. Please provide detailed information explaining the error that has been made. Be sure to include the order number for reference. If an item is deemed incorrect, we will issue you a return shipping label for the incorrect merchandise and/or request an electronic photo of the item. A replacement will be sent as soon as soon as possible.

If a refund is deemed necessary, we will refund your credit card after items have been returned and/or an electronic photo has been received. Please allow 14 days for the transaction to appear on your credit card. All items must be returned in their original form and packaging.

 

What if an item is missing?

Please remember that items ship directly from our manufacturers, often in multiple packages and shipments. You will receive a tracking order for each item and/or group of items detailing its contents and indicating the estimated arrival date.

If you still are missing an item, contact us within 48 hours at customerservice@petalprinting.com or 817.888.5555. Please provide detailed information explaining what item is missing. Be sure to include the order number for reference. If an item is deemed missing, we will send you the missing item as soon as possible.

 

What if an item is defective or damaged?

If an item received is defective due to manufacturing or workmanship, we sincerely apologize. Please contact us with 48 hours at customerservice@petalprinting.com or 817.888.555. Please provide detailed information explaining the defect. Be sure to include the order number for reference. If an item is deemed defective, we will issue you a return shipping label for the incorrect merchandise and/or request an electronic photo of the item. A replacement will be sent as soon as soon as possible.

If a refund is deemed necessary, we will refund your credit card after items have been returned and/or an electronic photo has been received. Please allow 14 days for the transaction to appear on your credit card. All items must be returned in their original form and packaging.

Petal Printing is not responsible for damages to items as a result of negligence to packages by the shipping carrier. Please contact us and we will be happy to help you complete the appropriate paperwork to file a claim with the shipping carrier. Please be sure and keep all merchandise in its original packaging until your claim is settled.

 

May I change or cancel my order after it has been placed?

Changes and cancellations are not accepted after the order has been placed. This is due to the rapid turnaround time. Orders are pulled for fulfillment almost as soon as they are placed. Please check your personalization details before finalizing your order very carefully.

For this reason, our party ware items offer the availability to see a preview. Some items offer additional proofing for an added cost in order to see exact placement and size of personalization. Please contact us at customerservice@petalprinting.com or 817.888.555 if you require further assistance.

 

What if I (the customer) make an error on my order?

We want you to be happy with your merchandise and for everything to be correct. We will work with you as best as we can to be sure you get what you need. Contact us as soon as you realize your mistake at customerservice@petalprinting.com or 817.888.5555. The charge for the replacement item or fee for reprinting will be determined on an item by item basis.